B2B buying FAQ

Straight answers before you order.

Explore the commercial, product and delivery questions that matter before a custom sportswear project is approved.

Starting a project and comparing quotations

What information should we send for a first quotation?

Share your organisation type, target market, product or sport, estimated quantity for each item, wearer group, destination country and required arrival date. Add available logos, artwork, references, size information and packaging needs. A complete technical pack is useful but is not required for the first review.

Can we start an enquiry if our design or product specification is not final?

Yes. Start with the commercial brief: who the product is for, how it will be used, approximate quantity, target market, destination and timing. KITRAVA can then identify the decisions needed before a product-specific quotation, sample route or production approval is possible.

What should a custom teamwear quotation include?

The written quotation should identify every product line, quantity basis, agreed customisation and the commercial assumptions used. Sampling, special packaging, freight, duties, testing or other separately charged work should be shown clearly instead of being hidden inside one unit price.

How should we compare quotations from different sportswear suppliers?

Compare the same garment specification, quantity, size mix, artwork, labels, packaging, sample route, inspection scope, Incoterm and destination. A lower unit price is not directly comparable if fabric, construction, personalisation, freight or approval work is different.

Which products are made by KITRAVA and which may involve supporting suppliers?

KITRAVA’s confirmed own-production focus is football kits, basketball uniforms, training apparel and outerwear. Any supporting product, accessory, specialist process or partner-facility role should be identified for the selected project and recorded in the written quotation before approval.

Products, artwork and private-label requirements

What custom sportswear products can we discuss with KITRAVA?

Current own-production focus covers football kits, basketball uniforms, training apparel and outerwear. Other team, event, bag or accessory requirements can be included in the brief for a separate feasibility and sourcing review; catalogue presentation alone does not confirm availability.

Can you develop a product from our own technical pack or approved sample?

An OEM or development enquiry can begin with a technical pack, measurement specification, bill of materials, pattern information or an approved reference sample. Feasibility, material access, development work and production responsibility are then confirmed for that specific product.

Can each player have a different name, number and size?

Personalisation can be requested. The selected product, method, placement, spelling, number, size and quantity must be controlled in one final roster and approved before production release. Mixed-size and personalisation conditions are confirmed for the order.

Can you match our club or brand colours?

Send Pantone references where available, together with logos and an explanation of which colours are critical. The achievable result depends on material and application method, so the approval reference and any acceptable tolerance should be agreed for the selected product before bulk production.

Can we request private labels, hangtags, barcodes and custom packaging?

List every brand and retail requirement separately, including neck or woven labels, care information, size stickers, barcode data, hangtags, bags and cartons. Availability, minimums, artwork, compliance content and cost are confirmed item by item in the quotation.

Minimums, mixed sizes and multi-product orders

What is your minimum order quantity?

KITRAVA’s current factory guidance is typically 60–100 sets for standard project orders. Fully custom projects normally start at 300–500 pieces. The applicable unit, split by style or colour and final MOQ are confirmed against the selected product and written quotation.

Can different adult and youth sizes be combined in one order?

Provide the expected size range and quantity by wearer group. Whether sizes can share one minimum depends on the selected style, pattern set, material and production route, so adult and youth availability must be confirmed before the final roster is collected.

Can several products be combined in one project or shipment?

One project brief can contain multiple product lines and separate quantities. Each garment or accessory still keeps its own specification, MOQ, sample decision, approval record and price. Consolidation or a combined shipment is confirmed only after every product route is known.

Can a new brand or club place a small pilot order before scaling?

Describe the pilot objective, quantity, sizes, branding and what must be tested. KITRAVA can review a trial structure, but the applicable minimum, sample cost, tooling, labels, packaging and later scale-up terms remain product-specific.

Can a club split an order between main, goalkeeper or alternate colours?

Send the quantity required for each colour and design. Shared patterns or materials may help the review, but separate fabric, trim, artwork or setup minimums can still apply. The quotation should show the allocation rather than assume all colours share one minimum.

Samples, sizing and release decisions

Can we approve a sample before placing or releasing a bulk order?

The suitable route may be a fit sample, material or colour reference, development sample or custom pre-production sample. Sample and pre-production sample arrangements depend on the actual project, so availability, fee, timing, approval scope and shipping are confirmed through an enquiry.

How much does a custom sample cost, and is the fee refundable?

Sample cost depends on the product, artwork, pattern or tooling work, materials, trims and shipping. Any credit against a qualifying bulk order must be written into the quotation; it should not be assumed from a general sample policy.

What is the difference between a fit sample and a pre-production sample?

A fit sample helps assess measurements and wearer fit, while a pre-production sample is intended to represent agreed product details before bulk release. One sample may not prove every colour, size, material lot, packaging component or mass-production condition, so record exactly what is being approved.

What should our team check when approving a sample?

Check product identity, measurements, fit, construction, fabric reference, colour, artwork placement, spelling, names and numbers, labels, trims and packaging that are within the sample scope. Send one consolidated approval or change list with a clear version number.

What happens if we request changes after approving the sample?

A change after approval can affect price, material availability, artwork, tooling, production timing and the need for another sample. Ask for the revised specification and commercial impact in writing before the order is released again.

Clubs, schools, academies and fixed-date events

Can adult and youth teams use one coordinated design?

A coordinated visual direction can be discussed, but the available pattern, proportions, safety details and size range must be checked for each selected garment. Do not collect the final roster until the adult and youth product options are confirmed.

How early should we start when the order has a fixed match or event date?

Work backwards from the required arrival date, not only the event date. Allow separate time for product decisions, artwork, sample or sizing review, roster approval, production, inspection, international transport, customs and final delivery. Send the destination and fixed date in the first enquiry.

Can orders be packed by player, team, size or collection point?

Describe the required grouping, label data and handover process before quotation. The feasibility, privacy handling, packing method, extra materials, labour and cost must be confirmed for the exact order; adding a roster to the brief does not automatically confirm this service.

Can several teams or departments share one order but keep separate artwork and costs?

List each team, department or cost centre as a separate line with its artwork, product and quantity. Shared materials or specifications may simplify development, while pricing, minimums, approvals, packing and invoicing still need a written project structure.

Can football shirts, shorts and socks be quoted as one kit?

Request the complete set and state the quantity needed for each piece. The quotation should say what is included, which items are optional, who supplies each component and whether separate minimums, samples or delivery conditions apply.

Production timing, inspection and quality control

How long does production take?

In-stock products can be dispatched within 7 days. Customisation of an available stock style is normally completed within 15 days, while fully custom production is approximately 25 days. These are dispatch or production guides—not arrival commitments. The quotation confirms the starting point and separates sampling, approval, inspection, freight, customs and final delivery.

When does the quoted production lead time begin?

The starting point should be written into the order record. It may depend on payment, final specification, approved artwork, sample decision, roster, materials or other project inputs being complete. Do not plan from a lead-time number without its start condition.

Can we arrange an independent inspection before shipment?

An independent inspection request can be included in the project plan. Agree the inspector, inspection stage, sampling method, specification, defect criteria, access, reporting and who can authorise release before the balance-payment and shipment terms are finalised.

How is bulk production checked against the approved sample?

Keep the approved sample or agreed reference together with the final measurement sheet, artwork, colour and construction specification. The inspection plan should identify which features are checked, the tolerance or acceptance rule and who has authority to release the shipment.

What should we do if quantity, colour, sizing or personalisation is wrong?

Record the carton and product references, quantities affected, measurements and clear photographs before goods are redistributed or altered. Compare the evidence with the approved specification and notify the project contact promptly so the cause and proposed resolution can be reviewed in writing.

Packaging, freight and import planning

What packaging information should we include in the brief?

State whether you need standard protective packing, individual bags, size stickers, player or team labels, retail packaging, barcodes, inner cartons or special outer-carton marks. Packaging artwork, minimums, compliance content, dimensions and cost are confirmed separately.

Can every garment be individually packed and labelled?

Individual packing can be requested. Provide the required label fields, sorting logic, bag or box specification and final data deadline. Feasibility and cost depend on the product mix and level of sorting and must be included in the written quotation.

Should we ask for EXW, FOB, DAP or DDP pricing?

Ask for the Incoterm and named place that match your importing capability. Each term changes which party handles export, freight, customs, duties, tax and final delivery. Confirm the supported route and responsibilities for the destination in the current quotation.

Can you quote the total cost delivered to our warehouse?

Provide the delivery country, postcode, address type, required arrival date and any unloading or appointment conditions. A delivered estimate should separate products, packaging, freight and known service charges, and state whether duties, taxes or customs costs are included or excluded.

Who is responsible for product labels, testing and import compliance?

Responsibility depends on the product, target market, buyer role and agreed Incoterm. Tell KITRAVA where and how the goods will be sold so required documents, labels or tests can be identified. Market-specific requirements require compliance verification before publication or order approval.

Repeat orders, continuity and design records

Can we reorder the same style later?

A repeat order is reviewed against the original approved files, pattern or measurements, material and trim availability, quantity and current production conditions. Refer to the previous order and identify every intended change rather than assuming an identical result is automatically available.

Can a club reorder only a few replacement garments or one size?

Send the previous order reference, product, size, personalisation and quantity required. Small top-ups may face different minimums, setup cost, material availability or colour variation, so the applicable route and price must be confirmed for the repeat order.

How can we reduce colour or material changes between production batches?

Keep the approved colour and material references, product specification and order records. For a planned programme, discuss material continuity and reorder timing early. Even with the same reference, a new material lot may require review before production.

What records should we keep for future reorders?

Keep the quotation, product code, final artwork, colour references, measurement specification, approved roster, sample or approval version, packaging files, inspection report and order reference. Mark which fields may change and require new approval on a repeat order.

How are our private designs, team rosters and order details handled?

KITRAVA’s public marketing policy does not use customer identities, private designs, rosters or order details. Only send information needed for the project. Contractual confidentiality, intellectual-property ownership, retention and access requirements should be agreed in writing for the specific relationship.

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